Fancy Fairy Wings & Things Store
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FAQ

Frequently Asked Questions


How are the fairy wings worn?
Fancy Fairy wings can be worn with the included clear elastic straps, and ideally worn under a layer of clothing. Because of the 'U' brace, they can also be slipped into any snugly fitting garment without the straps.


What is your return policy?
Due to the seasonal nature of costume items, There are NO RETURNS on wings or headdresses and accessories, except in the case of damage in transit, in which case a claim must be filed.


Do you ship outside the U.S.?
Yes, you will likely be responsible for any duties and taxes upon receipt of your package. Please note that there may be customs delays so please inform me of any urgent deadlines. An upgrade in shipping method or carrier may be necessary.

Can you lower the value of my order or mark it as 'gift' on the customs form?
No, that would be falsification of the customs form, which carries heavy penalties. If I lied on the customs form I could actually lose the privilege of international shipping completely.

How do I care for my wings?
If your wings get dirty, simply wipe them with a damp cloth and mild soap. They are water resistant but I can't guarantee waterproof if submerged. If the membrane has gotten wrinkled, you can use a hairdryer or a heat gun on a low setting, and carefully heat the film, then simply smooth them out while wearing a heat protective glove (an oven mitt works fine!) If possible, store your wings flat. Keep bends rounded, too much sharp bending may eventually weaken the metal and they may snap.

How long does it take to receive my wings?
Now that I make my wings ready to ship, your wings should arrive in roughly a week after ordering if in the U.S., or a week and a half to two weeks if outside the U.S. Everything is shipped via US Postal Priority Mail, with insurance unless otherwise requested.

There are a few small bubbles or wrinkles in the film, is this normal ?
Yes, small imperfections like bubbles or wrinkles are normal and will not detract from the look of your wings.

Do you make wings for children?
Technically no, due to the safety issues with wings made with a metal frame. However, customers have purchased wings for their children to wear under supervision or for photography. The Small Dragonfly style is the smallest.

Can I get your wings in different sizes, or a custom design?
A different size of an existing wing would be a custom order, and currently commissions and custom orders are closed until further notice.

Can you teach me how to make your wings?
No, at this time I am not offering tutorials, lessons, or trade secrets. However, a google search should bring up diy tutorials from other crafty wing enthusiasts.

Can you sponsor my photo shoot with a set of wings?
Since I am a small company and independent artist I do need reimbursement for my time and materials. I am not currently donating wings , however I would love to see how you've used wings you have purchased from me. If in a special situation, video or photos you publish using my wings that I am also allowed to use / post are particularly impressive or go viral, returning a lot of publicity and traffic to my store I may be able to offer a discount on future wings or refund a portion of your sale.

Can I call you on the phone?
For many reasons I prefer communicating via email. All correspondence are preferred in email form so that no information is lost or forgotten to protect both you and me. I may provide a phone number in some circumstances if absolutely necessary, such as when working with a rush order that requires immediate alert or in any case where it is absolutely impossible for a customer to communicate via email.

Can I use your photos for my art piece or project, or can I post it online?
All content in this site and associated sites are © FancyFairy.com and Angela Jarman. Do not use and show publicly or redistribute without written permission except for the purposes of review, in which case full credit and a link back must be included. I do sell a set of stock Bee Fairy digital wings here in this store if you are looking for stock wings.


Fancy Fairy Wings & Things reserves the right to refuse service due to limited ability or resources, time constraints or unreasonable demands / harassment.